I received a call from someone with a two year-old Hewlett Packard Pavilion Slimline who told me the system would no longer boot. I started talking him through some troubleshooting procedures so I could get a better handle on what was going…
Tag: support
Text-Link-Ads tech support lacks interest in WordPress
This began as a casual note, a reminder, if you will, to techsupport (at) text-link-ads.com. It escalated to where I wondered just how Text-Link-Ads (a MediaWhiz Holdings, Inc. Company) developed it’s hiring practices… Having signed up I was directed to…
No new Hesk integration tutorials
I added a ‘Help Desk’ tech support ‘ticket’ system some time ago (Hesk v0.93.1) and wrote a tutorial for it here. I don’t use it and haven’t had time to update to the latest version of Hesk (latest version of…
Received an email from site5.com tech support:
I received an email from site5.com’s tech support this morning, titled: Scheduled Maintenance Notification. Fighting back tears of joy and relief, I opened it and noted it warned of IMAP irregularities to be expected due to server upgrades. It contained…
Posted in Computers, People Tagged with: maintenance, network-solutions, site5, site5.com, support, tech-support
Network Solutions – yet more Customer Support tragedies
What’s the biggest nightmare of anyone with a website? When you go to it and nothing is there. It’s gone, no sign of it. Not unlike driving to your business and finding an empty lot. With no signs. Well, this…
Guide to using the WordPress Support Forums
Which of the following is true? The WordPress Support Forums can be a wonderful resource, a gold mine of wisdom and technical expertise, with quick, salient responses that get me right back on track… The WordPress Support Forums can be…
Network Solutions (Customer Support tragedies)…
After my site went down (for over 24 hours) I discovered that Network Solutions had done a"Major Upgrade" over the weekend of May 13th. Interesting how a company on the cutting-edge of internet services couldn't manage to somehow communicate this…
Posted in People Tagged with: customer, network-solutions, support, tech-support, tragedies, tragedy
