I had an interest in adding a Help Desk to my site where clients could submit ‘tickets’ that would be tracked (and stored in a MySQL database, preferably alongside my current WordPress one) and when changed/updated both the client and I would be notified via email… I had noticed a reference to Hesk (v0.93.1) in [...]

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And it looks good! As of this post it’s around 50% done (I prefer to think of that as half-full, thankyouverymuch). I have been testing the alpha and love it. Often when answering questions about WP I find myself writing “Go here and just click on this…” only to realize it’s not available in 2.0.4.  [...]

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