I received a call from someone with a two year-old Hewlett Packard Pavilion Slimline who told me the system would no longer boot.  I started talking him through some troubleshooting procedures so I could get a better handle on what was going on when he read an error to me that appeared on his screen: “Error- Non-System [...]

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This began as a casual note, a reminder, if you will, to techsupport (at) text-link-ads.com. It escalated to where I wondered just how Text-Link-Ads (a MediaWhiz Holdings, Inc. Company) developed it’s hiring practices… Having signed up I was directed to download a plugin for WordPress. I noticed it was a raw PHP file (rarely done [...]

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I added a ‘Help Desk’ tech support ‘ticket’ system some time ago (Hesk v0.93.1) and wrote a tutorial for it here. I don’t use it and haven’t had time to update to the latest version of Hesk (latest version of hesk doesn’t play well with my tutorial), and I may not update it, might even [...]

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I received an email from site5.com’s tech support this morning, titled: Scheduled Maintenance Notification. Fighting back tears of joy and relief, I opened it and noted it warned of IMAP irregularities to be expected due to server upgrades. It contained a list of specific servers and their dates of upgrade with a detailed description of [...]

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What’s the biggest nightmare of anyone with a website? When you go to it and nothing is there. It’s gone, no sign of it. Not unlike driving to your business and finding an empty lot. With no signs. Well, this is the third time Network Solutions has dropped the ball. The first time they said [...]

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Which of the following is true? The WordPress Support Forums can be a wonderful resource, a gold mine of wisdom and technical expertise, with quick, salient responses that get me right back on track… The WordPress Support Forums can be a black hole you drop questions into, never to be responded to, or the responses [...]

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After my site went down (for over 24 hours) I discovered that Network Solutions had done a"Major Upgrade" over the weekend of May 13th. Interesting how a company on the cutting-edge of internet services couldn't manage to somehow communicate this BEFORE it took place. However, to further pound this cork in the asshole of progress [...]

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