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"The effort to understand the universe is one of the very few things that lifts human life a little above the level of farce, and gives it some of the grace of tragedy."
Steven Weinberg

Sam Devol

Running with Scissors

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No new Hesk integration tutorials

Sam
Posted in July 16th, 2007
Published in Computers, Things, WordPress
Tagged with: † † † †

I added a ‘Help Desk’ tech support ‘ticket’ system some time ago (Hesk v0.93.1) and wrote a tutorial for it here.
I don’t use it and haven’t had time to update to the latest version of Hesk (latest version of hesk doesn’t play well with my tutorial), and I may not update it, might even drop [...]

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Integrating a Help Desk into WordPress in 15 minutes or less

Sam
Posted in December 1st, 2006
Published in WordPress
Tagged with: † † † † †

I had an interest in adding a Help Desk to my site where clients could submit ‘tickets’ that would be tracked (and stored in a MySQL database, preferably alongside my current WordPress one) and when changed/updated both the client and I would be notified via email…
I had noticed a reference to Hesk (v0.93.1) in my [...]

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Observations of a Troubleshooting Monkey and

ex IT Director

ex Digital Video Director

ex Missile Mechanic

ex Motorcycle Mechanic

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