I received an email from site5.com’s tech support this morning, titled: Scheduled Maintenance Notification.

Fighting back tears of joy and relief, I opened it and noted it warned of IMAP irregularities to be expected due to server upgrades. It contained a list of specific servers and their dates of upgrade with a detailed description of exactly what might be effected from a customer’s point of view.

I felt as if a long lost friend has finally awakened from a coma (see other posts re: Network Solutions here and here). My friend, buddy and co-conspirator, tech support, had finally awakened! How I missed the days of openly communicating problems, solutions and ideas…

Ok, big group hug now…  *sniff*

• Network Solutions (Customer Support tragedies)…
• A sense of comfort…
• Text-Link-Ads tech support lacks interest in WordPress
• No new Hesk integration tutorials
• Network Solutions - yet more Customer Support tragedies
• Guide to using the WordPress Support Forums