I had an interest in adding a Help Desk to my site where clients could submit ‘tickets’ that would be tracked (and stored in a MySQL database, preferably alongside my current WordPress one) and when changed/updated both the client and I would be notified via email…

I had noticed a reference to Hesk (v0.93.1) in my journeys around the WP support forums, so I took a look and decided it was small and simple, which is what I needed.

Installing Hesk was simple. I chose to install it to /wp-content/hesk, then added a link to my ‘Links’ (or ‘Blogroll’ depending on what version of WP you have). Follow the directions and Boom: Functioning Help Desk.

However, it looked like you had been transported to another world. A world without art, design or beauty. A hellish world void of desirable women (or handsome men, if that blows your skirt up). So, I picked up some scissors, and started running…

First, comment out lines 32 through 39 in hesk/inc/header.inc.php: